RESOURCES & SERVICES
Provider Operations Collection Form
Residential aged care, support at home and transition care providers can now report their information about their annual operations. This can be done via the 2025-26 Provider Operations Collection Form which must be submitted through the Government Provider Management System (GPMS). Required reporting information includes governing body membership, compliance or non-compliance under the aged care legislation, diversity information, and key improvements made to service quality.
Booklet: Delivering Inclusive Aged Care
The Department of Health, Disability and Ageing has published a booklet containing information and resources to assist aged care providers in delivering culturally responsive services to older people from diverse backgrounds. Information includes an Aged Care Diversity Framework, the National Sign Language Program, and other supports and resources.
Free Aged Care Translation Service
The Department of Health, Disability and Ageing offers a free translation service to government-subsidised aged care providers, peak bodies and Partners in Culturally Appropriate Care (PICACs) across Australia. Over 70 languages are available, including Aboriginal and Torres Strait Islander languages and accessible English formats.
Grant Opportunity GO8507: Dementia Training Program
This grant opportunity will fund the delivery of accredited and non-accredited education, upskilling and professional development in dementia care. Activities delivered under this opportunity will align with a National Dementia Training and Education Standards Framework, and is designed to respond to emerging needs and demands relating to dementia care. A stakeholder kit is available to support communication with health, aged care and dementia care networks. This kit includes key information about the grant opportunity, editorial content, and social media posts. The grant closes at 2.00 pm (ACT Local Time) on 29 September 2026.
Read more about the grant opportunity
Watch this Space: Pearl’s Plan Virtual Coaching Program
Western Sydney Community Forum (WSCF) has partnered with Anny Druett, a First Nations facilitator and trainer, to bring Pearl’s Plan to our network of organisations and their staff, from frontline workers to managers and executive directors. Created and led by Aboriginal cross-cultural coach, facilitator and trainer, Anny Druett, Pearl’s Plan is a nine-week virtual coaching program for community sector workers. Built from real Aboriginal practice, the program has been developed to help organisations build genuine, culturally grounded relationships with Aboriginal communities. It brings community service organisations from across Western Sydney together to learn, reflect and contribute towards building a shared handbook the whole sector can use. Further information on this coaching program will be sent out through the WSCF mailing list.
Community Attitudes e-Learning Module Available
People with Disability Australia (PWDA) has made its first Community Attitudes e-Learning module available, which aims to help LGBTQIA+ people with disability understand their rights, make informed choices, ask for support, and develop the confidence to advocate for themselves. This module is free and can be completed online at the participant’s own pace.
Volunteer Training Resources
The Department of Health, Disability and Ageing has developed a volunteer learning guide to assist registered providers and volunteer managers understand and deliver flexible training for aged care volunteers. The Aged Care Quality and Safety Commission also offers resources to support the role of volunteers in aged care.
ADDITIONAL SUPPORT & RESOURCES
Western Sydney Community Forum 2026 Community Care Forum Calendar
Throughout the year, Western Sydney Community Forum delivers a range of events to support organisations and their staff to engage with others in the sector and stay up to date with reforms, training, and best practice. These include Community Care Forums tailored to those on the front line of the aged care, disability and community care sectors, and Community Care Leaders Forums to provide leaders, managers and CEOs with the latest resources, collaboration and training opportunities across Western Sydney. To get ahead on these events, as well as access information on related forums convened by others in the Western Sydney region, see our 2026 Community Care Forum Calendar.
Policy and Practice Support and Advisory Service
Western Sydney Community Forum provides a support and advisory service to disability advocacy organisations, CHSP providers and other community organisations. This service provides assistance with enquiries relating to policy, governance and operations and on a range of areas including sector reform and impact on operations, evaluation and measurement, leading consultation, engagement and inclusive practices, and much more.
First Nations CHSP Support Advisory Service
A First Nations CHSP support advisory service is offered to providers by Gilgai Aboriginal Centre. This is to support First Nations organisations and CHSP providers who work with First Nations older people. For more information, contact Gilgai on 02 9832 3825 or at [email protected].
First Nations CHSP Volunteer Workforce Advisory Service
Gilgai Aboriginal Centre provides a CHSP Volunteer Workforce Advisory Service to organisations and CHSP providers that work with First Nations older people. For more information or to access the service, contact Gilgai on 02 9832 3825 or at [email protected].
Aboriginal Translation Services Support
Gilgai Aboriginal Centre can provide a translation service for print and CHSP and aged care resources into Aboriginal and Torres Strait Islander languages. This will assist in supporting older people to navigate the aged care system, particularly people with diverse needs and to support CHSP providers in engagement with First Nations older people. For more information, contact Gilgai on 02 9832 3825 or at [email protected].
Customised Training and In-House Facilitation
Western Sydney
Community Forum can deliver customised training and in-house facilitation
services to the human services industry. The facilitators’ areas of speciality include
(but are not limited to) strategic and business planning, project planning and
development, and review and evaluation sessions. And training can be tailored and delivered at a venue of your choosing,
and can cover areas such as governance, leadership and evaluation. Our members
are also entitled to subsidised services.
Western Sydney Community Forum Affordable Translation Services
Western Sydney Community Forum offers a trusted document translation service for small and large organisations and businesses. We use NAATI-accredited translators with expertise in translating a range of documents to assist with your service delivery, from simple brochures to complex and sensitive publications. Members can access this service at a subsidised cost.
For more information, contact [email protected].
Community Care News Digest Feedback Survey
The News Digest is primarily focused on disseminating information about aged care and older people, and disability and disability advocacy. It also shares information that is useful to people working with people from culturally and linguistically diverse communities, Aboriginal and Torres Strait Islander communities, LGBTIQA+ communities, and people with disability, and other areas that may intersect with aged care and the older population. We welcome feedback on how you use the News Digest, whether the information distributed has been valuable for your work, and if there is anything else you would like to see added into the Digest. The survey will remain open for ongoing feedback.
My Aged Care consumer resources
The My Aged Care website features a range of resources for you to share with consumers about how to get started with My Aged Care.
These resources include case study videos for:
- people who speak languages other than English
- Aboriginal and Torres Strait Islander people.
- You can view or download all of these resources from the My Aged Care website.
