RESOURCES & SERVICES
Census Date 11 August 2026
The Census date is set for 11 August 2026, with a number of resources available for people to understand the purpose and process of Census data collection. This includes general information about the Census including an explanatory video, where to find help in your local area from a Census representative, resources including stakeholder kits and factsheets, and language support to assist in completing the Census.
Updated CHSP 2025-27 Manual Published
An updated version of the Commonwealth Home Support Program (CHSP) 2025-27 Manual and Appendices has been published. A document outlining the summary of changes is also available, and includes updates to information regarding registration under the new Aged Care Act, inclusions and exclusions for the CHSP Service List, updated National CHSP Unit Price Ranges, and provider responsibilities and obligations.
CHSP Data Exchange Guide from 1 July 2026
The Department of Health, Disability and Ageing has released guidance on entering data into the Data Exchange for CHSP funded organisations as part of its reporting requirements. This guidance includes information on CHSP structure in DEX, CHSP standard definitions, specific usage of DEX functions, and reporting examples.
Updated Financial and Prudential Standards Resources
The Aged Care Quality and Safety Commission has updated a number of resources relating to the Financial and Prudential Standards. This includes updated guidance for providers, covering provider obligations and checklists for each of the three Standards. Resources also include factsheets on each Standard, information on minimum liquidity amounts, and information on provider registration.
Financial and Prudential Standards – general information
The new Financial and Prudential Standards – poster
FAQ on NDIS Changes
The Department of Health, Disability and Ageing has released Frequently Asked Questions (FAQ) factsheets for providers and participants of the National Disability Insurance Scheme (NDIS). This answers questions regarding the timeframes for reform changes, changes affecting provider registration and enrolment, payment changes, access changes to the NDIS, changes to eligibility for children under 8 years old due to the introduction of Thriving Kids, and more.
Quarterly Financial Report Due
Registered aged care service providers must submit their Quarterly Financial Report for Quarter 4 2025-26 by 4 August 2026. This can be done via the Government Provider Management System (GPMS) Registered Provider Portal. During reporting, take note of minor changes to Support at Home data definitions. Resources have been provided to assist with reporting. For any Quarterly Financial Report issues, call (02) 4403 0640 or email [email protected].
Carers NSW New First Nations Resources
Carers NSW has developed resources to support First Nations carers navigating the aged care system. This includes a postcard detailing the definitions of a carer within the context of family and kinship circles, as well as a step-by-step guide on how to access My Aged Care, request and prepare for an assessment, choose a provider, and where to go for help troubleshooting issues.
Online LGBT+ Dementia Hub
Dementia Australia has partnered with ACON to create an online hub of information and resources for older LGBT+ people living with dementia. Support includes information on the rights of LGBT+ people living with dementia, where to find LGBT+ affirming doctors, navigating aged care services, community stories, and more.
ADDITIONAL SUPPORT & RESOURCES
Western Sydney Community Forum 2026 Community Care Forum Calendar
Throughout the year, Western Sydney Community Forum delivers a range of events to support organisations and their staff to engage with others in the sector and stay up to date with reforms, training, and best practice. These include Community Care Forums tailored to those on the front line of the aged care, disability and community care sectors, and Community Care Leaders Forums to provide leaders, managers and CEOs with the latest resources, collaboration and training opportunities across Western Sydney. To get ahead on these events, as well as access information on related forums convened by others in the Western Sydney region, see our 2026 Community Care Forum Calendar.
Policy and Practice Support and Advisory Service
Western Sydney Community Forum provides a support and advisory service to disability advocacy organisations, CHSP providers and other community organisations. This service provides assistance with enquiries relating to policy, governance and operations and on a range of areas including sector reform and impact on operations, evaluation and measurement, leading consultation, engagement and inclusive practices, and much more.
First Nations CHSP Support Advisory Service
A First Nations CHSP support advisory service is offered to providers by Gilgai Aboriginal Centre. This is to support First Nations organisations and CHSP providers who work with First Nations older people. For more information, contact Gilgai on 02 9832 3825 or at [email protected].
First Nations CHSP Volunteer Workforce Advisory Service
Gilgai Aboriginal Centre provides a CHSP Volunteer Workforce Advisory Service to organisations and CHSP providers that work with First Nations older people. For more information or to access the service, contact Gilgai on 02 9832 3825 or at [email protected].
Aboriginal Translation Services Support
Gilgai Aboriginal Centre can provide a translation service for print and CHSP and aged care resources into Aboriginal and Torres Strait Islander languages. This will assist in supporting older people to navigate the aged care system, particularly people with diverse needs and to support CHSP providers in engagement with First Nations older people. For more information, contact Gilgai on 02 9832 3825 or at [email protected].
Customised Training and In-House Facilitation
Western Sydney
Community Forum can deliver customised training and in-house facilitation
services to the human services industry. The facilitators’ areas of speciality include
(but are not limited to) strategic and business planning, project planning and
development, and review and evaluation sessions. And training can be tailored and delivered at a venue of your choosing,
and can cover areas such as governance, leadership and evaluation. Our members
are also entitled to subsidised services.
Western Sydney Community Forum Affordable Translation Services
Western Sydney Community Forum offers a trusted document translation service for small and large organisations and businesses. We use NAATI-accredited translators with expertise in translating a range of documents to assist with your service delivery, from simple brochures to complex and sensitive publications. Members can access this service at a subsidised cost.
For more information, contact [email protected].
Community Care News Digest Feedback Survey
The News Digest is primarily focused on disseminating information about aged care and older people, and disability and disability advocacy. It also shares information that is useful to people working with people from culturally and linguistically diverse communities, Aboriginal and Torres Strait Islander communities, LGBTIQA+ communities, and people with disability, and other areas that may intersect with aged care and the older population. We welcome feedback on how you use the News Digest, whether the information distributed has been valuable for your work, and if there is anything else you would like to see added into the Digest. The survey will remain open for ongoing feedback.
My Aged Care consumer resources
The My Aged Care website features a range of resources for you to share with consumers about how to get started with My Aged Care.
These resources include case study videos for:
- people who speak languages other than English
- Aboriginal and Torres Strait Islander people.
- You can view or download all of these resources from the My Aged Care website.
